Introduction
BarrierX (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Deal Recovery Operating System, including our website, platform, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company name, job title, phone number when you register for an account.
- CRM Data: Sales pipeline data, deal information, customer records, and win/loss patterns from your integrated CRM systems (HubSpot, Salesforce).
- Communication Data: Messages, inquiries, and feedback you send to us.
- Payment Information: Billing details processed securely through our payment processor (we do not store full credit card details).
1.2 Automatically Collected Information
- Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent.
- Device Information: IP address, browser type, operating system, device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to track activity and improve user experience.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Deal Recovery OS platform
- Analyze your CRM data to identify recoverable deals and patterns
- Generate AI-powered recommendations and Immediate Action Workflows (IAWs)
- Improve and personalize your experience with our Services
- Communicate with you about updates, features, and support
- Process transactions and send billing notifications
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
3. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Strict role-based access controls and authentication
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Infrastructure: Hosted on enterprise-grade cloud infrastructure with 99.9% uptime
- Data Isolation: Customer data is logically isolated in multi-tenant architecture
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information in the following circumstances:
- Service Providers: Third-party vendors who perform services on our behalf (cloud hosting, analytics, payment processing)
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Legal Requirements: When required by law, court order, or to protect our rights
- With Your Consent: When you explicitly authorize us to share information
Partner Program: If you were referred by a BarrierX partner, we share limited information (company name, usage metrics) with that partner for commission tracking purposes only.
5. Your Data Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (“right to be forgotten”)
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, contact us at privacy@barrierx.ai.
6. Data Retention
We retain your personal data for as long as necessary to provide our Services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
7. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for the platform to function
- Analytics Cookies: Help us understand how users interact with our Services (Google Analytics)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may limit functionality.
8. International Data Transfers
Our Services are hosted in the United States and European Union. If you access our Services from outside these regions, your data may be transferred to and processed in countries with different data protection laws. We ensure adequate safeguards are in place through Standard Contractual Clauses (SCCs) and GDPR compliance.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our website. Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
